A cross-platform, Java-based screen recording tool is available that enables you to record your screen, which you can then send to IBM Support with any other data that might be requested. This tool will allow you to record your screen while recreating a problem locally or to share a set of steps with IBM Support.
Complete the following steps to download the tool and record your screen:
- Download the java-screen-recorder.zip file.
- Extract the java-screen-recorder.zip file to a directory on the system that you are going to recorder
- Start the java-screen-recorder tool by double-clicking the screen_recorder.jar file or by issuing the following command:
- java -jar screen_recorder.jar
Note: A Java™ Runtime Environment must be installed on the system to run the screen recorder.
For more information,please refer:
https://www.ibm.com/developerworks/community/blogs/IBMElectronicSupport/entry/recording_your_screen_to_share_with_support?lang=en
Send the file to IBM Support. For more information, see Exchanging information with IBM Support.
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How To Playback The Recording
Complete the following steps to playback the recording:
Start the java-screen-recorder tool by double-clicking the screen_player.jar file or by issuing the following command:
java -jar screen_player.jar
Note: A Java™ Runtime Environment must be installed on the system to run the screen player.
Click Open Recording on the player toolbar.
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Select the recording that you want to play and click Open.
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Click Play to start viewing the recording.
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